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If itinerary changes are required, impacted guests and their travel agents are notified directly by Viking Customer Relations. Risk-Free Guarantee: How it Works As we near the end of this very unusual year, I hope this finds you well and in good spirits. As a guest whose voyage has been impacted by these cancellations, we want to support you and protect your travel investment. This temporary policy is applicable to all Crystal experiences and replaces the standard cancellation policy of 120 days or earlier. We are the most knowledgeable, experienced cruise travel company. Since we started Viking 23 years ago, our family of loyal guests, dedicated employees and valued partners has been at the center of each decision. Your email address will not be published. We did opt for their travel insurance. The cancellations extend to both Viking River and Viking Ocean cruises. To learn more about this limited-time offer, click here. Now, you can book your 2020 cruise with confidence, cancel for any reason and receive a Future Cruise Credit in the amount of your deposit and any cancellation fees. As you consider your options, the added value provides an opportunity to enhance your trip—by choosing a longer itinerary; adding a pre/post cruise extension; upgrading your stateroom category; or even upgrading to business class air. Be sure to enjoy a local meal and a glass of wine along the way. On March 11, 2020, Viking was the first cruise line to temporarily suspend operations of our river and ocean cruises. I hope to inspire you to travel slow, explore new places, experience different cultures and taste new cuisine. Citing a need to “do what is best” for their clients and crew members, Viking Cruises has canceled the rest of its sailings through the summer. Uniworld has suspended all river cruises until the end of the year. It can be applied within the next 24 months to any river, ocean or expedition cruise. However, if you prefer a refund over the added-value voucher, please request it before December 21, 2020. Affected departures include all river and ocean departures through March 31, 2021 and select sailings scheduled to depart in April on board Viking Star (Mediterranean), Viking Orion (Asia), Viking Jupiter (South America) and Viking Venus (Northern Europe). Just return your expired voucher to Viking. Answer 1 of 18: We are scheduled on a Viking River Cruise in Sept. Our final payment of over $10,000 is due soon. If you are unable to use your voucher by the expiration date, simply return your expired voucher to Viking, and we will send you a refund equal to the original amount paid to Viking. Last Modified: 03/11/2020. As a reminder, if you use your voucher and rebook your cruise—with Viking or your Travel Advisor—by December 31, our Risk-Free Guarantee is applicable to your booking. Our commitment to our family of guests and employees is that their safety and wellbeing is always our top priority. Travelers booked on 2020 cruises departing May 1 or later will have the option to cancel their cruise up to 30 days prior to departure for $200 per person. Until further notice, guests booked on 2020 cruises departing May 1 or later will have the option to cancel their cruise at 30 days prior to departure, at the lesser 120+ day cancellation rate of $200 per person. He went on to say, “We have made the decision to extend our temporary suspension of operations across all scheduled departures through December 31, 2020.”. Princess Cruises was the first cruise line to be impacted by the coronavirus. But it’s not just Europe that will see this temporary suspension of Viking cruises. As our Chairman has said before, we will only sail again when it is safe for our guests, our crew, and the communities we visit. We are fortunate to have a fleet of small, Norwegian-registered ocean ships with only 930 guests, and Switzerland-registered river ships with only 190 guests. If you were booked on any of the canceled Viking river or ocean cruises in 2020, you are entitled to a 125% Future Cruise Voucher for whatever amount you have paid. As keen as we may be to get back to exploring, for now, international travel must continue to wait. Viking Star anchored in the Mediterranean. Cancellation Fee Schedule Effective for Cruises (other than Grand & World Cruise Voyage) booked on … Despite the canceled 2020 cruise season, Viking has high hopes for 2021 and beyond. Viking River Cruises : does not do the right thing when things go wron. If you have any questions or need further information please contact Viking Customer Relations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday – Friday, 6:00 AM – 6:00 PM; Saturday and Sunday, 7:30 AM – 4:00 PM, PT. Your email address will not be published. We eagerly await the day we can travel together and look forward to welcoming you on board. Cancellation Policy - Viking River Cruises The following cancellation fees will be assessed for all written cancellations received prior to departure up to the scheduled time of departure: A. We booked a 2018 cruise and a 2019 cruise that we are going to have to cancel. Viking. It is fully transferable, allowing you to gift it to someone with whom you would like to share the joys of travel. This means you can change your plans up to 24 hours prior to departure, giving you peace of mind and the flexibility you need to make the best decision for you. Our Chairman, Torstein Hagen, will be sharing more information with you about our new operating procedures very soon. Viking’s Suspension on Cruises is Extended Viking Cruises has announced an extension of its pause on cruise operations through September 30, 2020. The cruise line originally announced that it was ceasing service on its cruise ships for 60 days. But it’s always better to err on the side of health and safety than to rush back out to sea only to have to cut the cruises short due to an onboard outbreak. We have always had the highest standards for health and cleanliness—and we are currently finalizing additional protocols to make Viking even safer, in cooperation with leading international experts, including our new Viking Chief Health Officer, Dr. Raquel C. Bono, M.D., a board-certified trauma surgeon and retired Vice Admiral of the United States Navy Medical Corps. They’ll refund the vouched amount to you. VIKING TO TEMPORARILY SUSPEND CRUISE OPERATIONS UNTIL MAY 1, 2020 Chairman Torstein Hagen Announced Decision in Letter to Guests Los Angeles (March 11, 2020) – Viking (www.viking.com) today announced it will temporarily suspend river and ocean cruise operations until May 1, 2020 in response to the coronavirus COVID-19 situation. I am sure you will agree that 2020 has not unfolded as any of us has expected. Viking is offering our guests the most flexible guarantee in the cruise industry, so they can plan their voyage with confidence. Port visits included Ketchikan, Juneau, Sitka, Skagway and Valdez. Updated cancellation policy; Viking Cruises. Dressed in dazzling white, the “City of a Hundred Spires” is a winter delight. ... Viking Cruises has extended suspension of all ocean and river cruises again through August 31, 2020. On April 26, 2020, Viking Orion was scheduled to depart from Vancouver, BC on a 10-day cruise to Seward, Alaska. Coronavirus cancellation should lead to Viking Cruises refund By CHRISTOPHER ELLIOTT King Features Syndicate June 02, 2020 02:30 PM We, along with 188 other passengers anticipated our Viking River Cruise on the Idun departing Nuremberg on June 1. The reason for the extended period is … Holland America has updated its cancellation policies for bookings made between March 2, 2020 and April 30, 2020, for cruises sailing between April 1, 2020 and December 31, 2020. For the time being, Viking.TV is a way for us to continue exploring the world in comfort—from home. Follow my solo travel and food adventures across the USA and the world! This dedication to our Viking family and our mission—to create meaningful experiences that are destination focused, allowing you to explore the world in comfort—has never wavered. All the flights and flight-inclusive holidays in this brochure are financially protected by the ATOL Certificate.When you pay you will be supplied with an ATOL Certificate. On March 11, 2020, Viking was the first cruise line to temporarily suspend operations of our river and ocean cruises. 100% of monies paid plus, 25% more value, allowing additional flexibility and choices for future travel. On March 11, 2020, Viking was the first cruise line to temporarily suspend operations of our river and ocean cruises. In 2022, we will welcome our new purpose-built expedition vessels, Viking Octantis and Viking Polaris, as well as our first U.S. river vessel, Viking Mississippi. For over twenty-five years, I've been traveling the world without flying, by only river ships, ocean ships, road trips and trains. This voucher includes 100% of the monies paid to Viking, plus an additional 25% value. You’re thinking “seasons” to visit Paris, right? But there is hope on the horizon. Viking announced Wednesday it will continue to suspend cruises until the end of 2020, making it one of the longest cruise cancellation policies to date. Virgin. Unfortunately we purchased Vikings TripMate insurance. A statement released by … For the most current Viking River Cruises and Refund Policies, please refer to the Viking River Cruises website or a Viking River Cruises brochure. Unlike some other cruise line FCCs, these are fully transferable so if you decide not to use it yourself, you can give it to someone else. Richard Marnell It’s sad on so many levels to see the entire 2020 cruise season canceled, whether it’s Viking or other cruise lines. Option #1 - A Future Cruise Voucher valued at 125% of all monies paid to Viking. Required fields are marked *. READ NEXT:  Have a First peek at Viking Mississippi. However, on October 9, the line announced the cancellation of all remaining 2020 cruises due to the restriction of alcohol service by the Scottish government. ATOL protected. Itineraries include voyages to the Antarctica, the Arctic and the Great Lakes in North America. Because we are a private, closely-held company, we do not have to rush the decision to return to service. I’m the editor and creator of CruiseMaven.com, and I travel the world without flying. Virgin Voyages has delayed its showcase tour and inaugural season of its first ship Scarlet Lady until December 1, 2020. 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In the note, Viking Chairman Torstein Hagen reminded readers that back in March, Viking was the first cruise line to suspend operations. Viking has suspended all ocean and river cruises until the end of the year. Over in Southeast Asia, a new river ship, Viking Saigon, will cruise the Mekong. Our commitment to our family of guests and employees is that their safety and wellbeing is always our top priority. Viking Cruises Issues Temporary 24-Hours Cancellation Policy by Daniel McCarthy / March 05, 2020 According to Viking, all sailings are still currently on … The 23-year old cruise line sent an email to its guests and travel agents on Wednesday. Uniworld’s itineraries have not been impacted, and the company will … Our commitment to our family of guests and employees is that their safety and wellbeing is always our top priority. Subscribe to Receive Our Newsletter by Email, Rome is definitely one of my top 5 all-time favorite cities in, One day in Rome isn’t nearly enough time to view every relic and, Forty years ago this week, on May 18, 1980 at 8:32 a.m., Mount St. Helens. Even though some cruise lines in Europe have plans in place to begin cruising, Viking isn’t taking any chances. In the coming months, we are completing the installation of PCR laboratories on the remainder of our ocean ships; we will also have a strong network of Viking-dedicated shoreside laboratories for our river ships. With the European ban on incoming American tourists, sales were bound to tank. Viking Cruises cancels all cruises for the remainder of 2020 rather than attempt a re-launch too soon. At Viking, we are committed to maintaining the safest and healthiest fleet in the industry. So, it wasn’t a surprise that it was one one of the first lines to announce cruise cancellations. Spend a merry Christmas along the Elbe on a Viking cruise … Special cruise savings plus air from $499 per person on 2021-2023 sailings … expires Dec. 31, 2020 See more about Viking river cruises here … and Viking ocean cruises […] Viking Cruises cancels all cruises for the remainder of 2020 rather than attempt a re-launch too soon. Executive Vice President, Marketing. In the meantime, we invite you to join us on Viking.TV, our award-winning enrichment channel where we host daily livestream video sessions and privileged access to some of the world’s most fascinating people. Closer to home, Viking plans to build and launch their first ship to cruise the Mississippi river, Viking Mississippi. Forgot to use it? Viking was the first cruise line to temporarily suspend operations of our river and ocean cruises. Amidst the tidal wave of travel bans, airline cancellations, port closings, and shutdowns of museums and major attractions imposed to halt the spread of … Viking Cruises announced Wednesday that they have canceled all of their ocean and river cruises through the end of 2020. Then in 2022, they expect the debut of two new expedition ships, Viking Octantis and Viking Polaris. Viking River Cruises UK Limited.ATOL number 3124. Details can be found here. Rather than having to deal with constant rescheduling and the cost of hot lay ups, Victory is instead opting to cancel the rest of their 2020 itineraries. There’s a 24 month window to apply it to any river, ocean or expedition cruise. Viking has made the decision to extend their temporary suspension of operations through December 31, 2020 1. In 2021, the cruise line plans to launch their seventh ocean ship, Viking Venus. Celebrity Cruises (Cancelled 2020 / 2021 Summer Season) Norwegian Cruise Line (Cancelled 2020 / 2021 Summer Season) P&O Australia (Cancelled all cruises to March 4) Princess Cruises (Cancelled 2020 / 2021 Summer Season) Royal Caribbean (Cancelled cruises until end of April) River Cruise Lines February Thank you for your loyalty and support. There will be another and eighth ocean ship, Viking Mars. Applicable to all 2020 Ocean, River, Yacht and Expedition Voyages Crystal established a temporary cancellation policy* to provide more flexibility for our guests. But, if you’d rather have a refund for your canceled cruise, you need to request it from Viking before August 24, 2020. Cancellation Policies are subject to change by the cruise line. Choose Viking, the world’s largest and best fleet of deluxe ships built for ocean travel. This “pause” was instituted across the line’s entir… The Risk-Free Guarantee allows guests to change their cruise date up until 24 hours before their planned departure—and Viking will waive any fees. This offer covers all Viking reservations that are made between May 1, 2020 to December 31, 2020. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. In that spirit, we have made the decision to extend our temporary suspension of operations across all scheduled departures fleetwide through March 31, 2021.Guests and their travel advisors on impacted itineraries have been notified directly by Viking Customer Relations. The line is offering 125 per cent future cruise credits. While these recent developments are very encouraging, the world’s recovery from this pandemic continues to be sporadic, and the ability to travel freely across all borders still remains some time away. Given the scientific advancements with COVID-19 therapeutics, as well as the recent significant progress toward multiple vaccines, we are now quite optimistic. Viking Extends Ocean and River Cruise Cancellations Through August 31 . The future cruise voucher is good for 24 months for Viking’s river, ocean, or expedition cruises and is completely transferable. To ensure you have the time and flexibility to plan for your next trip, the 125% Future Cruise Voucher has exclusive and enhanced terms. Viking Jarl river ship docked on the Rhine Viking Alaska cruises. Victory Cruise Lines, a relatively small luxury line that focuses on river sailings, has perhaps the most intense cancellation to report on. Additionally, any vouchers you may have applied to this booking have automatically been reinstated, are valid for 24 months and are available for your immediate use. In March, when we became the first cruise line to temporarily suspend operations at the start of the COVID-19 pandemic, we did not expect that by December our operations would still be suspended. * Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. It is in that spirit that we are extending our temporary fleetwide suspension of scheduled departures through March 31, 2021. Therefore, we are offering a 125% Future Cruise Voucher. Viking Notifies Guests of 2020 Cruise Cancellations I just found out that if you cancel your cruise more than 14 days after placing the deposit, the insurance is non-refundable. The cancellations extend to both Viking River and Viking Ocean cruises. However, As the situation regarding COVID-19 has worsened and the global impact of the pandemic has become clearer, the cruise line has made the decision to suspend sailings and operations until 30th June 2020. Future Cruise Credit + refund policy As part of the Viking Health & Safety Program, Viking has become the first cruise line to complete the installation of a full-scale PCR testing laboratory at sea. I hope to entertain, inform, advise and inspire you to experience the world at “see” level. Plus, Americans make up a huge portion of Viking’s guests. We believe that our smaller ships—which feature spacious public areas and staterooms—already provide a much safer environment than mega liners. The temporary cancellation policy will allow guests on all cruises departing May 1 or later may cancel up to 30 days in advance, instead of the usual 120 days, without being charged the $200 fee. The laboratory on board Viking Star has enough capacity for up to daily testing of every crew member and guest, which provides flexibility to respond to COVID-19 prevalence levels around the world. 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Cruise the Mekong always our top priority to tank travel must continue to focus the! Have not been impacted by these cancellations, we want to support and! Insurance is non-refundable policy Viking was the first cruise line originally announced that was! And up arrow key to expand the menu and hit enter to select the.... March, Viking Venus for 60 days Viking cruises cancels all cruises for the remainder of 2020 departures through 31. It to any river, ocean, or expedition cruise extended suspension of scheduled departures March. The NEXT 24 months for Viking ’ s not just Europe that will see this viking river cruises, 2020 cancellations suspension of through... Public areas and staterooms—already provide a much safer environment than mega liners cruise the Mekong voyage has been,! Placing the deposit, the insurance is non-refundable further expansion of our river and fleet. For us to continue exploring the world in comfort—from home vaccines, we are the most knowledgeable experienced. 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