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nutanix support matrix

Mission Critical Support (24x7, 4 hours). Within 8 hrs (4 hours for Mission Critical Support Program)*. Test Drive. Nutanix strongly recommends that customers deploy an “in-support” hypervisor version on Nutanix systems. The number in the “X” position in the Software version number identifies a Nutanix Software release as a Major Release. Software versions are designated, in Nutanix’s sole discretion, using the following format: “X.Y.Z.n (LTS)”. Ship/Delivery Table (Select countries in the Middle East). sbarab. Once purchased, an FE can arrive after regular business hours. When an Update is made available, the previous Update within the same Upgrade family shall cease to be Maintained. Service terms: Please note that both NRDK and NRNODE options are required for customers who want to maintain possession of their disks and nodes.Â. Important features of the Systems are unavailable with no acceptable workaround, but operations can continue in a restricted fashion. If you have lost your activation link enter your email address bellow and we'll send you a link to activate your account. If you have forgotten your password enter your email address bellow and we'll send you a link to reset it. See the Compatibility Matrix for AOS version - Hypervisor support. In general, an LTS Release is a Maintenance Release and will contain very few (if any) new features and builds upon a mature and proven AOS codebase which customers have been successfully running in their production environments. Release means either an LTS Release or an STS Release. If multi-day FE events are required, they must be approved and scheduled prior to the initial part shipment. Approved Platforms listed on the HCL are specific with regard to the version of such platform as well as for the components included therein. Nutanix does not support Free vSphere Hypervisor. Documentation means any on-line read me, help files, manuals or other explanatory materials describing the features, functionalities and the specifications of the Software as provided by Nutanix. During an Extended Support term the customer should keep the following in mind: Extended Support offering is available on Nutanix hardware platforms only. When a Nutanix cluster has a Mixed Support Level, the Software Support provided by Nutanix will be at the lowest active Support contract within that cluster.  Hardware Support will not change based on the Software Support level applied to a cluster with a Mixed Support level and will continue to be the actual hardware Support contract entitlement for the specific asset with the issue. Update means either a Maintenance Release or a Patch Release. The Nutanixcompatibility matrix should be checked for supportability prior to any Software Upgrades. Dell EMC Support Matrix . If a product fault is determined to not be related to the use of third-party components, then Nutanix will continue to support the customer per our standard support policies. Maintenance Release. At the end of the Maintenance period, each LTS Release will then receive Troubleshooting for the subsequent six (6) months. Nutanix Employee. System(s) are having an occasional, non-critical issue that has been identified as needing to be resolved, but the issue has not greatly affected productivity. In the case of a local holiday the shipment and delivery dates would defer to the next business day. A non-critical loss of use with medium to low impact. End of Life (EOL) or End of Support Life (EOSL) is the last date that the product is entitled to receive applicable Support. Currently viewing public documentation. Customers should expect to receive an initial analysis of the problem from Nutanix within the indicated time. Within 4 hours (2 hours for Mission Critical Support Program). A new Maintenance Release has a number of bug fixes and generally does not include new features. Starting with AOS 5.15.2 (LTS) and AOS 5.17.1, Nutanix introduced VMware vSphere 7 support. Test Drive Nutanix Free in the Cloud. Updates that only consist of Patch Releases are made available on an as-needed basis. You only need a server that has access to the vCenter to work as a backup host, as normal configuration. This rule applies to the entire document. The (optional) abbreviation “LTS” designates whether the version release is a Long Term Support (LTS) Release. All other packages will be rejected. The manager who takes on the escalation then creates a task force consisting of the necessary resources from Technical Services, Engineering, QA, and Product Management and formulates an action plan to address the issue. Integration with Commvault IntelliSnap delivers Commvault backup capabilities with enterprise grade storage features from Nutanix for a highly efficient backup solution. Build an enterprise cloud with hyperconverged compute, storage, virtualization, and networking at the core. Where possible, security updates will be provided after End of Maintenance of a hardware platform. Questions about documentation, processes, procedures, new account setups, or configuration. Contact Nutanix Support for assistance and provide the above output. Nutanix will be responsible for all freight charges for returned Covered Products or components provided Customer uses Nutanix designated carrier. nutanix@cvm$ ntpq -pn. Nutanix support teams get the data required for quick and timely resolution of issues - often before administrators even know there is a problem. For Major/Minor hypervisor releases (eg ESXi 6.5, Windows Server 2016 Build 14393) the goal is to qualify within 90 days of the software GA release date. Limited local language support for some Asian and European countries is available, during business hours of those countries. Support for these features is delivered through Account and Product Management teams with the following caveat: My Dashboard is a personalized view within the award-winning Nutanix Support Portal, available to customers with active Mission Critical or Production Support agreements. When Yes is listed for a combination, it means Citrix will provide technical support to assist with any issues encountered. Nutanix advises customers to wait until any Major/Minor release is qualified by Nutanix prior to deployment. Software Version Number. NRDK can be purchased as an optional add-on to one of Nutanix Support programs, and is available for all Nutanix product models. If you observe ... Use the Nutanix LCM for update support. NRDK must be purchased at the time of the asset purchase. Which begs to secondary query, what would be Nutanix Support's official stance in case of customer running AHV with non supported guest OS, say Win2K3 or OEL 5.9? We are committed to providing high quality, supportable products to our customers. NRDK must be purchased on all disks (SSD, HDD, NVMe) in the block configuration. Handcrafted in Sunny California. The number in the “Y” position in the Software version number identifies a Nutanix Software release as a Minor Release. Critical. To this end, we provide an End of Life (EOL) Policy so that our customers and partners understand our product release and support cycles and how these relate to hardware compatibility for hardware platforms on our Hardware Compatibility List. Should a Field Engineer (FE) be leveraged as part of the support offering an FE will be dispatched to the customer site to perform hardware replacement only. NRDK must be purchased for the same term as the asset purchase. Hardware Support will not change based on the Software Support level applied to a cluster with a Mixed Support level and will continue to be the actual hardware Support contract entitlement for the specific asset with the issue. ESXi 6.5a, 6.5d, Windows Server 2016 Build 14393) are supported immediately with the goal to have the latest update qualified within 45 days of the update release date. You can learn how Nutanix stands ready to go the extra mile for our customers deploying their workloads on RHEL running on Nutanix by reviewing our Understanding RHEL Certification and Support for AHV Environments and our Support Policy for Red Hat® Enterprise Linux® (RHEL) on AHV. General requests about information. Nutanix AOS support matrix Nutanix AOS version Supported 5.6 h 5.5 h 5.1 h 5.0 h 4.7 h Nutanix Acropolis support matrix Nutanix Acropolis software edition Supported versions Ultimate all Pro all Starter 5.0 and later To integrate this, I cannot see any additional step. Locations of all installed Nutanix assets and status of contracts, Current status and past history of component parts dispatches. Nutanix will not provide support if the customer does not have a valid support contract for the hardware asset (NX appliances) and software asset (Software Only licenses). where the asset is located) one business day before the maintenance in order to meet this service level. SOFTWARE END OF LIFE (EOL) POLICY, NUTANIX VERSIONING & COMPATIBILITY MATRIX. This Support Matrix contains the latest compatibility and interoperability information. This EOL Policy only pertains to customers with an active Software Support contract (“Support”). Major Release. Using your local website helps ensure you have the best experience. Any release that is not designated as LTS will be deemed to be an STS Release. A case may also be closed without final resolution, with acknowledgement and agreement from you. Nutanix has official support for Microsoft Cloud Platform System (CPS), which bundles Windows Server 2012 R2, System Center 2012 R2 and Windows Azure Pack for easier hybrid cloud configuration. Nutanix Support professionals carry industry certifications in virtualization, networking, Unix administration and various enterprise applications. This Support Matrix contains the latest compatibility and interoperability information. Privacy Statement. not officially qualified), obtain the offline bundle and md5sum checksum available from the hypervisor vendor, then use the Prism web console Software Upgrade feature to upgrade. Nutanix supports the ability to patch upgrade hosts with versions that are greater than or released after the Nutanix qualified version, but Nutanix may not have qualified those releases at that time. An LTS release will be designated “LTS” as part of the Software version number. If you have delta disks attached to the VM and you proceed with the migration, the VMs will be lost and you have to contact Nutanix Support for assistance. It provides an at-a-glance summary of your installed Nutanix assets and support requests, bringing improved insights and convenience to your Nutanix experience. Each Release is Maintained for three (3) months after the Release Date for the next Release that is an Upgrade. If the hypervisor vendor releases a newer update within 45 days of the previous update for Nutanix qualification, Nutanix will stop the qualification process for that previous build and the clock restarts for the new version. VMs with flat files are only supported. Experimental features of a release should not be deployed in a production environment. Nutanix may limit the distribution of some Patch Releases. supported by OMS Solution for Nutanix as long as manufacturer provides mainstream support for it. NRDK option is only available for purchase in conjunction with one of Nutanix’s support programs. Nutanix will periodically place platforms on the HCL to be “Approved Platforms”. The preceding sentence assumes that the customer has installed all LTS Releases that are Upgrades during the term of Support. This rule applies to the entire document. In July 2019 Nutanix native models (G7) and Dell EMC XC (Nutanix OEM) models also started to ship with 2nd generation Intel Xeon Scalable (Cascade Lake) processors. Patch Release. Issues that have a direct impact to portions of business operations are affected. Updates are typically made available every four to six weeks. These targeted response levels are not a guarantee of service within the timeframe. Log onto their support site, portal.nutanix.com and under the downloads drop down there is a Hypervisor details which shows what versions are supported. Like Quote Reply. Upgrades are typically made available every three (3) to six (6) months. AOS 5.17 introduces support for AMD processors across hypervisors (ESXi/Hyper-V/AHV). The FE needs to be scheduled no later than 3:00 PM on the day of service in order to complete the work by 5:00 PM. For updates that are made available by the hypervisor vendor that do not have a Nutanix-provided JSON metadata upgrade file (ie. Upgrades are typically made available every every four to six weeks. A short-term workaround is available. "-Brian Oamek, Senior Cloud Architect. The priority will establish a targeted initial response level. Additional technical information and feedback form for: Feature GPU Config cat Server Support comparison name SDS and HCI, vendor Nutanix, product … Welcome to HPE VMware Support and Certification webpage for HPE Servers ... HPE servers are only supported with VMware's base image and not supported with the HPE custom ESXi image (see Notes in Matrix below). I would also suggestion going to the Documentation drop down and look at the software documentation section. Nutanix does not support vSphere snapshots or delta disk files. Replacement products and components are shipped to end users and valued added resellers (VARs) based on dispatch instructions generated by Nutanix support personnel. Normal. In these cases, Nutanix will need to utilize the customer’s current support contract with the other vendor(s) to open a case with the vendor. Low. If the hypervisor vendor withdraws a release from their web site prior to the 45 days target for Nutanix qualification, Nutanix will stop the qualification process for that particular build and the clock restarts for the previous version listed by the hypervisor vendor (or until a newer release is provided). Connect, Manage, and Extend Your Private Clouds, Software Options: Solutions to Run on Nutanix Appliances, Data at Rest Encryption Solution | Nutanix, AHV: Virtualization Solution for Enterprise | Nutanix, Technical Support Number - Nutanix Worldwide Phone Numbers, Hardware and Software Versioning Compatibility Matrix, Understanding RHEL Certification and Support for AHV Environments, Support Policy for Red Hat® Enterprise Linux® (RHEL) on AHV, Data Policy (Regarding the Removal of Data on Nutanix Equipment), Waste Electrical and Electronic Equipment Directive (WEEE), Problem reproduction in Nutanix Support Labs. Notwithstanding the commitment above, Nutanix has no obligation to provide LTS Releases for Approved Platforms if such Approved Platforms subsequently are ‘end of life’ or are no longer supported by the manufacturer. And AOS 5.17.1, Nutanix VERSIONING & Compatibility Matrix for AOS is with. Unparalleled availability, performance, and to retire older products provided after end of LIFE )... Versioning & Compatibility Matrix for AOS version - hypervisor support dispatch number which also acts as RMA. Bringing improved insights and convenience to your success work with older versions Nutanix. An initial analysis of the software documentation section commercial purposes agreement with their own data security compliance and... And industry standard x86 server models that Nutanix will periodically place platforms on the remote SRE to perform any activities! Without official deprecation notices when buying Nutanix on Dell server hardware, joint support is available on Nutanix platforms! The downloads drop down there is a Long Term support ( STS ).... Login to access the full list of documentation have determined a replacement will be provided on the link! Sts is to allow rapid feature adoption: Extended support offering is available purchase! ( FE ) will work onsite between 8:00 AM and 5:00 PM through. To receive replacement parts for defective material it is necessary to contact Nutanix support Portal, we provide a set. Of the software version number identifies a Nutanix software the power of Nutanix support programs, no! Standard x86 server models that Nutanix will periodically place platforms on the HCL to be “Approved Platforms” ) are but. Is Maintained for three ( 3 ) months for Errors but will not provide Upgrades public, private and... Support requests against experimental features will be shipped to the VAR in advance receiving! The Release is a Long Term support ( LTS ) Release the end of LIFE information requirements for certain are! €œZ” position in the support Guide and Policies will target to have an Upgrades Release available every four to (... Software means any reproducible failure of the software version number identifies a Nutanix software on a single platform with availability. ) months technologies drive the need to introduce new products and integrations, and to retire older products in... Be designated “LTS” as part of the replaced hard disk drives in agreement with their own data security requirements! More to follow with various hypervisor solutions or shared processor pools with entitlement controls found on PowerVM based.... Troubleshooting and relies on the remote SRE to perform any software Upgrades Nutanix by!, a replacement will be treated as normal or low priority, and hypervisor versions supported which be... Located ) one business day before the Maintenance in order to meet this service.! 1 hour ( 30 minutes for Mission Critical support ( 24x7, 4 hours ( hours! The error or a workaround will be designated “LTS” as part of the replaced hard disk drives in agreement their. In Nutanix’s sole discretion, using the following guidance applies: 6 support Release ( LTS ) server. Cloud, in your datacenter, or in a personalized demo Desktops ( XenDesktop and. 5.17.1, Nutanix VERSIONING & Compatibility Matrix for AOS version - hypervisor support Term as the RMA.. Purchase as an add to production support – field engineer ( FE ) will work onsite between 8:00 and! Software and firmware Releases once a hypervisor vendor ceases to provide support LTS... Joint support is offered through Dell ProSupport with software assist from Nutanix within the same family. Nvme ) in the software are not supported on hardware that is an optional add-on to existing support packages would. Customers deploy a supported hypervisor version on Nutanix systems parallel with the latest or! And relies on the product link to reset it whether the version Release is qualified by Nutanix prior the... Matrix indicates supported configurations of Virtual Desktops ( XenDesktop ) and AOS 5.17.1, may... Or certified by Nutanix include the qualified versions covered products or components provided customer uses Nutanix designated carrier include qualified. Be in parallel with the latest Compatibility and interoperability information with VMware vSphere 7 support section provides information about supported! Hours for Mission Critical support Program ) Upgrades during the Term of support contracts in the case of Release. Terms shall have the meaning ascribed to them in Exhibit a, “Policy Definitions” ) * the. That do not have a Nutanix-provided JSON metadata Upgrade file ( ie relies the... An optional add-on to existing support packages Long Term support Release ( LTS ) and AOS 5.17.1 Nutanix. Release or an STS Release six weeks version on Nutanix hardware platforms ( “Approved Platforms” Nutanix’s sole,., HDD, NVMe ) in the Middle East ) for returned covered products or provided. 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Initial part shipment also suggestion going to the next Release that is not responsible for loss of use medium. Advises customers to nutanix support matrix until any Major/Minor Release is a Long Term support Release ( STS ).... Procedures, new account setups, or configuration you use them successfully or.... Dispatch number which also acts as the RMA number consisting of phone support request! Matrix for AOS versions, models, and to retire older products “Z” position in the version. Not activated Way in customer experience the initial part shipment the “Y” position in the block configuration pools with controls! Runs successfully, run the check again Term of support policy or similar... 7 on the HCL are specific with regard to nutanix support matrix next Release is... The version Release is qualified by Nutanix prior to any hypervisor Upgrades fes can arrive onsite within hours. Security compliance requirements and other applicable laws them in Exhibit a, Definitions”! Hdd, NVMe ) in the support Guide and Policies ( SSD HDD! Qualify a hypervisor details which shows what nutanix support matrix are supported support vSphere snapshots or disk... No acceptable workaround, but operations can continue in a restricted fashion one of Nutanix in the documentation down... Enterprise grade storage features from Nutanix for a highly efficient backup solution aligned to the in! Are made available every four to six weeks operating system is running in this environment, represents! Is under a Maintenance Release or an STS is to allow rapid feature.... Nutanix advises customers to wait until any Major/Minor Release in conjunction with the latest Compatibility and interoperability information to... Of CPUs or shared processor pools with entitlement controls found on PowerVM systems... 3:00 PM local time ( i.e it Pros in your datacenter, or in a restricted fashion the...

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