Beware and read the fine print. Just inconsiderate. I am an actual customer (victim) of Extra Space. A large majority of my things have been ruined due to their negligence. Good morning. Review #1875476 is a subjective opinion of poster. Kay, the service team lead, answered any questions that I had and thoroughly explained the terms of my rental with me. Review #1866306 is a subjective opinion of poster. Extra Space Storage Reviews (15) Add a review. Invite up to 5 additional family members to your plan, and simplify storage for everyone. Contact us today to reserve a storage unit in Orlando! There is not enough information available to create the chart. We saw him cleaning on several occasions and appreciated his understanding, supportive vibe. When i called the guy Joe located at Lilburn says hello with a attitude. 21 office photos of Extra Space Storage. Description Store your belongings at Extra Space Storage on 8166 S Platte Canyon Rd in Littleton, CO today! WOULD NOT RECOMMEND.They might have been fine in the beginning, but my email was put in wrong and they harassed me frequently to log in and make a payment when I was unable to create an account BECAUSE they put my email in wrong. If you care for your things do not store them here. Extra Space Storage then extends its cross-channel presence into social media to engage potential customers and influence consideration. May 2, 2014; I need advisment on what to do about my nightmarish situation with Extra Space Storage. Transcripts from 1 of many emails AMD phone conversations. My storage is safe, clean, etc. This was at the location 5903 NW 183rd Street Miami Gardens Florida. Extra Space Storage strives to provide dependable self storage and exceptional customer service. I had to change the insurance policy on my unit and they made me jump through so many hoops that were completely unnecessary. The property was clean and the manager Rosa Bassett was so helpful. I contacted management with little or no concern. After comparing the online rates, helped me select the best options for me and was happy to help. Their prices increase about every 3 months. So instead I did receive a call from local to let me know that my full payment + late fees is late and still needs to be paid ASAP. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Extra Space Storage Customer Service. They are ridiculous. I lost an estimated $10,000 not $10 but this site will not let me edit. He always kept the place clean and well maintained. Brian at 2845 NE Columbia in Portland is Great! I just got an increase in March and just received another one. ", "Don’t do it! Recent recommendations regarding this business are as follows: "Make sure you get/have access is in witing for a copy of your own and try you access thoroughly for your on confirmation that it works", "Avoid this company at all costs! User's recommendation: I do not recommend this location or this company. Iam leaving asap if this is not fixed and i will call theattorney general and BBB about this matter. Thanks so much Nicole. Extra Space Storage is yet to start collecting reviews. Particularly effective are Extra Space Storage’s YouTube brand channel, featuring videos on different storage options, and the brand’s Google+ page, where the company interacts with customers directly. Especially during these crazy times. Most commonly, consumers tend to contact Extra Space Storage to ask questions about: Payments and Charges, Request for Information, Staff. Extra Space Storage Reviews. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. A pandemic is not a money-making opportunity. Im awaiting to make my payment once the online option is given to me, or call me to make payment by phone. I had been waiting for a specific size unit to become available and she followed through on her promise to call me when it did. I mentioned in an earlier email message that I was awaiting a lump some of money and as soon as I received it, I would catch back up to normal. 1,176 Extra Space Storage reviews. The service was quick and fast! I got my extra space storage 6 months ago and went in after Christmas to check on my things as I may be getting my own apartment SOON. © 2020 Trustpilot, Inc. All rights reserved. Our large selection of storage units, climate controlled units, drive up access, exceptional security, electronic gate access and helpful staff make finding the right self storage unit for you easy and hassle-free. No customers, no job John! I rented a 10 X 22 for 3 years, Toilets Not Accessible During Business Hours. All content is posted anonymously by employees working at Extra Space Storage. When it was time for me to move my sister's belongings out, I couldn’t be there, so he made sure to verify the movers with me before letting them in through the gate. I got exactly what I needed.Went to 4 other storage companies either noone there or inferior service. Policies need to be updated and termination of general manager. As I checked a week or 2 ago, the bill was $115 +$11x2 for 2 months past due, and both assessed a late fee of $23, totaling $298. I have been a customer with the Owings Mills location of Extra Space Storage for about 5 years. We even came to appreciate the constant soundtrack of jazz classics, which helped ease the inevitable tension of moving.Thank you, Brian! Plus, everyone gets access to the benefits of Google … Family members get their own space to store personal files, emails, and photos. This man put me on restriction and now i cannot get into my unit on sunday. It's much closer to home and they have a "family" approach rather than the bureaucratic corporate and numbing feel that Extra Space Storage has. M I love my unit. A free inside look at company reviews and salaries posted anonymously by employees. Extra Space Storage has refused to follow the (Maryland) state law as to calling their customers for collections. There are also no signs that state no parking anywhere in sight.John (manager), seems to get off on enforcing rules rather than cultivating long time customers. Had the best experience. He went the extra to lay out my options for storage. It’s a good time for the people to show Extra Space Storage that we can find another storage company to do business with. Well the local manager decided NOT to work with me so I tried to do as the corporate person said and once local refused, to re-contact the corporate business. 3 years ago 2018 Glassdoor Best Places to Work Winner! Do you have something to say about Extra Space Storage? On your computer, go to Google One. 5 years ago 2014 Top Places to Work! Excellent service, prices and cleanliness. I am sick of theses men thinking they can treat woman like this. Was helped out by Gilbert who was absolutely awesome. Give me access to my storage facility immediately!! The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. We left with 1/2 of my things and came back the following day only to find the remainder of my belongings covered in what appeared to be sand and debris from the roof. As of now I have been banned from access to my unit. You can’t ask for a nicer, more efficient guy guarding your belongings! Extra Space Asia has facilities in Singapore, Malaysia, Taiwan, Korea and Hong Kong. And apparently I can possibly get information about making a partial payment, which i have to go to location to agree and sign paperwork and yet it is still unknown if I would then re-gain access to my unit at that time....other then possibly being able to waive some of the late chargers the assistant manager could do nothing else to help me in this Covid-19 nightmare situation, per the corporate office directions. If he wasn't available, when I called, he promptly returned my call. The Governor of the state (Maryland) put in place a law to stop all debt collections during the pandemic. Review #1827161 is a subjective opinion of poster. =D, Store #0285 Vancouver WashingtonMet the Store ManagerKenny Hermann.His service and personal assistance to accomodate my storage needs was excellent. Contact Extra Space Storage Customer Service. Very knowledgeable with customer service and information sharing. We help households and businesses with our simple storage solutions. I explained that i was not and if he could waive it. Then he had the nerve to say do you want to do automatic payments. Thanks for coming through on a late notice Prime Storage! I am so pissed off right now. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. Indeed.com. Choose from a variety of storage units at 3099 Loring Rd NW, Kennesaw at Extra Space Storage. Manager has racial problems with customer for no reason and within that thinks that once you purchase a storage unit you should put your stuff in there and never return until you're ready to take it all out. I had just lost my Mom and only sibling, my Brother. I have no complaints about the service itself. They will charge your card even if it's not on auto pay! I will never use them again and I cannot wait until I no longer have to use them. To give you the most unbiased opinion on the extra space storage regarding Cloud devices, we looked at each one's offered features, their pros and cons, and lastly, their price. Valentino Crespo Henderson Nevada. What happened? A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The facility (Long Island Ave Yaphank, NY) is brand new. After being a loyal customer for 3 solid years it is apparent they have little care for their customers or your things. Review #1837821 is a subjective opinion of poster. Extra Space provides affordable, state-of-the-art Leesville storage units. He took the time to make me feel like I was being heard and not just a sale for the day! Every 3 months I am getting a rate increase. Review #1869477 is a subjective opinion of poster. Every year it goes up and now Im paying close to $180.00 for a 5x10 unit. With people out of work, with the Stay In Place order, this company, Extra Space Storage is in violation of the law for refusing to operate within the law of the State of Maryland. Review #1836088 is a subjective opinion of poster. It seems the manager (John) is also brand new at dealing with customers.Currently, this site is about 50-75% vacant. Recent recommendations regarding this business are as follows: "Avoid this company at all costs! A few months storage turned into 8 due to traveling and COVID delays. I noticed the increase in the contract but was told the rate would not go up though it did on multiple occasions. Extra Space Storage Self-storage Storage Unit. Very poor service at coral way and 94 street. A free inside look at company reviews and salaries posted anonymously by employees. I'm being asked to move out for being caught with more door closed twice. I really assumed that being a customer for 2 years with this storage would at least leave the impression (from myself) that my word is my word. We think this is the fairest way to compare so that when you look at this list and see what our opinions are, you can truly know which method of extra space storage is the best for what you need. Terrible experience with Extra Space Storage!". They offer various storage unit sizes as well as storage for small to large vehicles and boats. ", "Don’t do it! Anyone involved in this case needs training. During covid 19 I paid my storage rent 1 mo late I was told if balance wasn't paid in 1 week which wasn't my pay date I had to pay an extra month rent or my property would be auctioned off, I have been with extra space storage for several years and today I get a reminder that my due date is coming up and I noticed that my normal monthly rate is higher than normal and when I called and talked to the manager of the location I have a unit at she told me that their computer system made a mistake on my account and did not accept my payment for March so when I asked what can be done since I have the proof that the payment was made and to make their mistake right all she could do is give me a manager's credit up to 25 dollars for a 177.88 dollar bill how the hell is that making their mistake right every year might monthly rate goes up and gets higher on top of that I've found rat and mouse droppings on my stored things and all the money I have paid to this company they can not even pay for pest control to come out at least once a month to prevent any rodent problems therefore I will not recommend storing any of your things with this company unless you like over paying and rodent dropping's and urine on your belongings I will be looking for another storage business that is lower monthly rates and cleaner and kept up with pest control issues. I cannot give Extra Space storage. This is the treatment I received as an Extra Space Storage customer. I just got quiet but i will be getting my things out of there asap. Review #1809127 is a subjective opinion of poster. This is the Extra Space Storage company profile. Free??!! Needless to say, the roofers were there on the day my movers were there. And during this crisis. 9.8K likes. I wouldn’t trust any other company with my belongings. If you want more storage space as a Google One member: Make sure you’re signed in to your Google Account. Find the perfect storage unit and storage facility in Kennesaw. On average, employees at Extra Space Storage give their company a 3.7 rating out of 5.0 - which is 5% lower than the average rating for all companies on CareerBliss. Best thing about Prime is they are flexible if I need to leave my car! The price level of this organization is high according to consumer reviews. Our large selection of storage units, climate controlled units, drive up access, exceptional security, electronic gate access and helpful staff make finding the right self storage unit for … Nicole at my Coral Springs, FL site was a huge help. I was moving my things into storage to … Review #1851815 is a subjective opinion of poster. User's recommendation: Dont go to this location he dont care about you or your things just your MONEY. Review #1855226 is a subjective opinion of poster. He epitomizes what customer service and care is in the business. When you upgrade to Google One, your total storage increases to 100 GB or more depending on what plan you choose. I asked him about payment and if i could get the fee waived which in the past i would just pay without a problem of course i was working then. The algorithm is subject to change in future. Why even auction it when i was there to pay it?!! What can we help you with? Kathy M has been so helpful she always has a smile to greet her customers she shows every point and knows how to sell you a perfect unit .thanks kathy. I loved having a unit with them. Select the files you want to remove. How can I pay bills when I am not even allowed to leave my house hardly as I am not essential in any way???? The is we know or just finding out storage effected by country sisuation why pay late fees and why still pay same amount then no access at all so now folk going to loose or not, Why has my storage unit doubled in price over the last 8 years. Only the latest review will count in the company's TrustScore. PLEASE, SOMEONE HELP!!! 11 reviews of Extra Space Storage "The team at this Extra Space Storage location did a great job of helping me fill out the paperwork for the unit reservation that I made online. Thank You. 3 years ago Corporate department building lego's 3 years ago Halloween 2017 3 years ago Division 9630 3 years ago Field 4 years ago Team Extra Space at the Saint George Marathon 5 years ago Waffle Wednesday! He has homeless people crapping all over the bathroom &;;;;;;;;;;;; staying over night. Extra Space Asia Self Storage. Review #1848625 is a subjective opinion of poster. Review #1826758 is a subjective opinion of poster. The unit had a leak that they tried to repair 3 times. I want to pay what i owe up to this day, not including any carges stemming to the payment due later this month. It all seemed very intentional as a way to get as much money out of me as possible. The toilet was not accessible during business hours. Please help me with this by calling the Maryland Attorney Generals office to report Extra Space Storage immediately. SHAME ON YOU PEOPLE.40 MILLION PEOPLE OUT OF WORK AND YOU HAVE TO RAISE RATES YOUR BOTTOM LINE IS MORE IMPORTANT THAN YOUR CUSTOMERS..SHAME SHAME, I inherited my storage space when my sister passed away last March. I am a great person and cause no trouble but this guy david has it out for me. What is your customer experience with Extra Space Storage? Glassdoor gives you an inside look at what it's like to work at Extra Space Storage, including salaries, reviews, office photos, and more. Someone called me the other day telling me that i owed a bill of two months and needed to take care of it. Buy more storage with Google One. Store your belongings at Extra Space Storage on 4705 N River Rd in Oceanside, CA today! Dan did a wonderful job helping my husband and I establish a storage space rental. These guys are crooks. From our clean, well-maintained, secure facility to our friendly, professional staff, we work hard to ensure your needs are taken care of. 3 reviews of Extra Space Storage "I was in the market for a storage unit for an upcoming move and couldn't be happier. Yes hello good morning how you doing my name is Gregory Lott I had I was writing a review because of do this coronavirus everything has shut down my bank checks being late and and it put me in a situ, If you wish that your prior post be removed, submit a notarized letter, Poor management and very rude ppl working for u, Unsympathetic to the covid19 lockdown victims completely, Our stored property was burglarized so zero, Un-concern for customers safety or issues, No communication lack of proper warning to avoid loss of unit. We offer an impressive list of features designed with your needs in mind. Thank You for Your Reply! Initial Extra Space Storage complaints should be directed to their team directly. Has harassed the customer repeatedly about using their... Not to have managers that harass their customers because of their race, and use of the unit they pay for. He will harass you via email and phone calls if you leave your vehicle on the premises.What is very odd is the fact that the location is brand new, you would think John would want to attract more customers so he can make sure he has a job tomorrow.
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